18 FRONTDOORS MEDIA | MAY 2 020 Julie Coleman CONTRIBUTING WRITER juliecolemanconsulting@gmail.com What do we need to do differently when that happens? As of now, we don’t have any clients or employees who have tested positive. But we’re building intervention strategies to be ready because I think it would be surprising to everyone if we got through this with no one testing positive. If coronavirus gets through the housed population, is there a lagging wave in the unhoused population? Will it be a situation where the community is back to work, and the rest of the world decides this is over, but we’re still dealing with it in a pandemic way? I don’t think we’ll be lucky enough to escape it. 6 p.m. >> A HUMAN-CENTRIC LEADER’S APPROACH When I leave the office, I walk through where we’re sheltering people to make sure that everything’s going as smoothly as possible. Chatting with clients keeps me grounded and in the perspective of what they are going through. My walk at the end of the day can take half an hour, but I enjoy it and feel like I’m more informed about what’s happening. 7 p.m. >> PERMANENT CHANGE ON THE HORIZON When I go home, I check my step count and walk if needed to get my steps in for the day. After dinner, I look at emails and work on preparing for the next day, including sending the agenda for the 8:30 phone call the following morning. I then unwind by reading something that is not work-related and scrolling through Facebook. I think there will be systems change that is more client-centered that comes from this crisis. One of my priorities is to have a system and services that meet people where they’re at. There’s less mission creep and more sharing as we talk about our clients in a very intentional way. So, I do believe some of that change will carry over afterward, which will make the original purpose and mission of the campus truer. Because out of crisis, we’re forced to work differently. To learn more, go to hsc-az.org . Above left: Volunteers participate in a twice-weekly street cleanup. Above right: The exterior of Central Arizona Shelter Services. “As of now, we don’t have any clients or employees who have tested positive. But we’re building intervention strategies to be ready.”

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